Privacy policy.

Last Updated: Monday 18th November 2024

At Cavern Block Management, your privacy is important to us. This privacy policy outlines how we collect, use, store, and protect your personal data when you interact with us through our website or services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Cavern Block Management (“we,” “us,” or “our”) is a professional leasehold block management company based in Liverpool, England. We are responsible for managing over 250 units across Merseyside and are registered under company number 15810471.

What Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, address, phone number, and email address.

  • Payment Information: Bank account details for processing payments.

  • Property Details: Information about the property you own, lease, or manage.

  • Communication Records: Emails, phone call notes, and other correspondence with us.

  • Website Usage Information: IP address, browser type, and browsing activity on our site via cookies.

How We Use Your Data

We use your personal data to:

  • Manage and maintain the properties we oversee.

  • Process service charges, payments, and other financial transactions.

  • Respond to your inquiries and provide customer support.

  • Fulfill our contractual obligations with freeholders, leaseholders, and tenants.

  • Comply with legal and regulatory requirements.

Legal Basis for Processing

We process your data under the following legal bases:

  • Performance of a Contract: To fulfill our obligations under property management agreements.

  • Legal Obligation: To comply with legal and regulatory requirements.

  • Legitimate Interests: To manage properties effectively and maintain communication with stakeholders.

How We Share Your Information

We may share your personal data with trusted third parties, including:

  • Contractors and service providers for maintenance and repair works.

  • Accountants and auditors for financial reporting and compliance.

  • Legal advisors in the event of disputes or legal proceedings.

  • Regulatory bodies when required by law.

We will never sell your personal data to third parties.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Deletion: Request the deletion of your data where applicable.

  • Restriction: Request that we limit the processing of your data in certain circumstances.

  • Objection: Object to the processing of your data for specific purposes.

  • Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at [hello@cavernblockmanagement.co.uk].

Security of Your Data

We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. These measures include secure data storage, encryption, and restricted access protocols.

Cookies

Our website uses cookies to enhance your browsing experience and collect usage data. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites and recommend reviewing their privacy policies.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

Cavern Block Management
Liverpool, England
📧 Email: hello@cavernblockmanagement.co.uk
📞 Phone: 0151 433 8898

We reserve the right to update this policy at any time. Please check back regularly for any changes.